Basic Function: The ReStore Assistant Manager is responsible for providing support to the ReStore Manager in the management of day-to-day Restore operations in order to maintain high levels of customer and donor service, while ensuring that Highlands County Habitat for Humanity services are provided in an effective and efficient manner, according to HCHFH’s main mission of building homes, communities and hope.

 Key Responsibilities:

• Maintain high levels of customer and donor service
• Communicate and collaborate with other HCHFH departments regarding cross-over opportunities
• Collaborate to enforce all HCHFH and ReStore policies fairly
• Support with overall management of the ReStore operation by:
  • Maintaining a clean, neat, and safe store

• • Scheduling

• Learning how to do the payroll and be available in case of need
• Opening and closing the store
• Working closely with truck drivers on truck maintenance and supplies needed
• Overseeing all operations of the store in the absence of the manager
• Balancing money from petty cash and cash registers
• Pricing and displaying merchandise in accordance with ReStore guidelines
• Implementing loss prevention techniques to reduce theft
• Ensuring donations are handled with care and efficiency
• Making bank deposits as needed
• Handling customer complaints when necessary
• Training staff and volunteers as requiered

• Motivating ReStore team members and volunteers
• Filing and miscellaneous clerical duties
• Cashier relief as determined by the ReStore Manager
• Marketing, including:
  • Proactively developing relationships with business and neighborhood associations to increase awareness of the HCHFH ReStore brand awareness

• • Maintaining updated store signage at the ReStore, outside the ReStore, and for events
  • Assist with social media updates when program is implemented

• Ensure a safe environment for staff, customers, donors, and volunteers
• Other non-management tasks as required by the ReStore Manager

Knowledge/Skills Required:

• Integrity, credibility, commitment to Habitat’s mission and vision
• Working well with others
• Strong customer service skills, with at least one year of experience in retail, resale, or hospitality industries
• Effective written and oral communication skills
• Creative self-starter with ability to work both independently and with other staff and volunteers
• Physical ability to complete work on the job site or in the store/warehouse
• Proficiency with Microsoft Office Suite, including Outlook and strong excel abilities
• Nonprofit experience preferred
• Organized

Internal Interactions:                          ReStore Staff, All Affiliate Staff, Habitat Volunteers

Estimated Time Commitment: 40 hours per week

External Interactions:                         Donors, Customers, Vendors, Other Local Businesses

In accordance with the American Disabilities Act:

This position requires the physical ability to sit, stand, and walk for extended periods of time. The position requires clarity of vision at 20 feet or more, with or without corrective lenses, and color determination vision. The position requires the ability to climb ladders or scaffolding up to 6 feet high, grasp, reach, stoop, speak, listen and distinguish differences in odors. Employee must be able to lift, carry, push, and pull objects up to 75 lbs. The normal work place will be in the ReStore office and retail space, which are smoke-free and temperature controlled. Up to 15% of the work may be in non-temperature-controlled conditions, possibly outdoors, in warehouses, or at donor facilities.

Equal Opportunity Employer

Highlands County Habitat for Humanity Equal Opportunity Employment Policy prohibits discrimination because of race, religion, sex, age, ethnic background, color, national or local origin, creed, ancestry, status with regard to public assistance, marital or family status, disability, military service, sexual orientation, gender identity, genetic information, or other characteristics protected by law.

Highlands County Habitat for Humanity’s vision is a world where everyone has a decent place to live. This is accomplished by seeking to put God’s love into action by bringing people together to build homes, communities and hope.